free tap-fit check
Send us a clear photo of your tap before ordering and we'll help assess the visible connection.
returns & warranty
buy with a clearer next step if something isn't right.
Free tap-fit help, a 90-day refund window, fault support and your Australian Consumer Law rights — explained in plain language.
fault or damage support
If something arrives damaged or develops a fault, contact us with your order details and evidence so we can assess the right remedy.
90-day refund
Coastflow offers a 90-day refund window on eligible filter orders. Contact us within 90 days of delivery to start the return process.
consumer guarantees
Your rights under Australian Consumer Law apply regardless of any additional Coastflow guarantee.
coastflow fit check
not sure it fits? ask before you order.
Tap compatibility is one of the biggest purchase questions in this category. Send a clear photo of the end of your tap and we'll help assess the visible spout, aerator and connection before you buy.
A visual fit check helps reduce uncertainty, but final compatibility still depends on the actual connection and production adapter pack.
three useful photos
- 1
the full kitchen tap from the side
- 2
the end of the spout / aerator close up
- 3
the exposed thread if the aerator can be removed
how support works
a simple path from problem to resolution.
01
contact us
Include your order number and a clear description of the issue. A photo or short video can help if there is visible damage or a fault.
02
we assess the next step
We'll review the information and explain whether troubleshooting, a return, replacement or another remedy is appropriate.
03
return it, if required
If the product needs to come back, we'll provide the relevant return instructions and destination before you send anything.
04
the issue is resolved
The available remedy depends on the circumstances and your rights under Australian Consumer Law.
choose the right path
different issue, different next step.
faulty or damaged product
If the product arrives damaged or appears faulty, contact us with the order number and details. Australian Consumer Law remedies may apply depending on the issue.
contact product support90-day refund
Contact us within 90 days of delivery to start an eligible Coastflow filter return. This voluntary offer is separate from rights that may apply under Australian Consumer Law.
ask about a returnreplacement cartridges
Replacement cartridges are consumable products. Unopened and faulty-cartridge rules will be stated separately from hardware support once the launch packaging and hygiene policy are final.
Refillsyour rights, always
australian consumer guarantees.
guarantees that cannot be excluded under australian consumer law
goods must be of acceptable quality and match their description
nothing on this page limits those rights
need help with a return or product issue?