clear about the information behind your order.

• ·name, email address, phone number and contact details
• ·billing and delivery information used to fulfil an order
• ·order details, product selections and support history
• ·messages you send through our contact form, support chat or email
• ·tap-fit photos or other images you choose to send for compatibility or support

We use this information to understand how the store performs, troubleshoot problems, measure marketing and improve the customer experience.

• ·browser, device, IP address and basic technical information
• ·pages viewed, referring pages, interactions and checkout events
• ·cookies and similar technologies used for site operation, measurement and marketing where enabled

If you use Coastflow support chat, the questions and contact details you submit may be stored so we can answer the enquiry and continue the support conversation.

If you send a photo of your tap, we use it to help assess visible compatibility or troubleshoot the product. Do not include unrelated personal information in the image.

• ·process payments, orders, refunds and deliveries
• ·provide fit checks, customer support and warranty or return assistance
• ·send transactional messages about your order
• ·prevent fraud, misuse and security issues
• ·measure website and advertising performance
• ·send marketing only where we have the appropriate permission or another lawful basis to do so

We may share the minimum information needed with service providers that help operate the store — for example ecommerce hosting, payment processing, delivery carriers, analytics, advertising, email and customer-support services.

Those providers handle information under their own security and privacy obligations. Payment card details are processed by the payment provider rather than stored by Coastflow directly.

Where analytics or advertising tools are enabled, cookies and similar technologies may be used to measure visits, purchases and advertising performance, and to show relevant marketing. Available cookie and marketing controls will depend on the tools active on the live store.

You can unsubscribe from marketing emails using the link in the message or by contacting us.

We keep information only for as long as reasonably needed to run the store, provide support, maintain business records and meet applicable legal, accounting or dispute-resolution requirements.

You can contact us to ask about personal information we hold, request a correction, raise a privacy concern or ask a question about this policy.

Email hello@coastflow.com.au or use the Coastflow contact page.